Contact Us Today For Business Consulting: 0413 769 090
Experience and Training Solutions in Hunters Hill
Innovative Business Consulting
Diversity Consulting in Hunters Hill, NSW, specialises in leadership and team development, individual coaching and tailored workshops.
- Our experience includes a client list comprising:
- Ashe Morgan Winthrop
- St George Financial Service
- Westpac Banking Corporation
- Department of Aboriginal Affairs
- Constellation Hotels Group
- International College of Management
- LTX
- Icon Clinical Research
- Clemenger BBDO
- Volkswagen Financial Services
- Nissan Australia
- KIA Motor Company
Our Solutions
Diversity Consulting is dedicated to our clients and providing a high level of strategic consulting services that make a noticeable difference and set organisations up on the path to sustainable success.
Leadership
Leadership drives culture and culture drives performance. Developing current and future leaders is a top priority to produce productive and high performing work cultures.
The development of emotional intelligence forms the core of our leadership development programs. Emotional intelligence, in the form of self-knowledge, achievement focus, communication and social skills, creates a powerful foundation for effective and successful leaders.
Our integrated approach evaluates leadership style and effectiveness to inform a dynamic and practical development strategy. Where possible, we use assessments to cultivate a learning environment based on specific and relevant feedback.
Our facilitators are accredited in the following tools:
- Human Synergistics Australia – LSI, LI.
- Integro Learning - DiSC
- Myers Briggs Type Indicator
We work with you to determine a results-oriented leadership program for your team or individual leaders.
To foster continuous improvement, the GROW model is a simple yet powerful tool we use to help managers develop and regularly review their performance. Along with our rolling 90-day action plan, these tools provide practical and relevant information and support.
Team Development
We understand the crucial stages of a team's development with the corresponding actions and strategies. Our approach addresses real team issues using proven approaches - issues of purposes, roles, conflict, trust and decision-making.
Achieving high levels of performance in a team environment does not just happen. When genuine focus, collaboration and whole team engagement is present however, teams can and do achieve breakthrough results.
Every organisation has a unique team situation. We work with you to develop a strategy that evokes the best performance from your team and improves the personal productivity and performance of each team member.
We utilise team assessment tools to help individuals and teams develop a common language and achieve higher levels of performance.
Most importantly, we work with teams and individuals to ensure they develop, monitor and continuously review specific action plans for personal and organisational development.
We have seen much success with the GROW model, as this tool is easy to understand and gives managers a better idea of what they need to change and prioritise in performance reviews. We stand by our 90-day action plan and the real results it produces.
Developing Your Sales Team
Our experience in sales and sales training has allowed us to continually monitor, research and communicate the best practices of successful sales consultants.
Our sales training programs are designed to:
- Inspire and motivate the sales team
- Align all team members with clear and agreed process and performance standards to achieve individual and departmental goals
- Develop sales managers leadership and management skills to motivate, monitor and coach team members to higher levels of performance - equipping them with structured tools and coaching activities to ensure their leadership success
- Empower sales consultants with skills and behaviours to genuinely connect and relate to customers and convert opportunity to sale.
The duration and format of our sales training programs are tailored to you and your team’s specific needs. Where appropriate, we incorporate behavioural feedback tools that focus on the necessary skills and behaviours of leading sales consultants.
We include 'real' customers to provide relevant and powerful skills practice activities that are videotaped and individually reviewed with our facilitators and experienced coaches.
Individual Development
We provide individualised coaching programs for senior managers and executives who are new to their role or facing challenges with their performance or that of their team.
- The benefits of individual coaching include:
- Addressing performance blind spots
- Enhancing leadership through individual development
- Retaining your talented people
- Supporting individuals to achieve team and organisational goals
- Facilitating and fast-tracking change and growth
- Improving productivity and impacting on bottom-line results
- Building trust, loyalty and commitment to your organisation
We offer an evidence-based approach to coaching using a multi-rater or 360-degree instrument to provide feedback on how participants perceive their management behaviours and style compared with how they are perceived by others. We believe this approach, where participants can actually measure improvements made over time, is the most effective in achieving sustained behavioural change. The more awareness you have and the more you know about the impact of your behaviour, the more effective you can be.
Development and Evaluation Tools
Based on your needs and budget, we can design and develop the most appropriate materials to support your learning objectives.
Pocket Guides
A quick pocket guide has a key reference tool when dealing with customers. EG – objection handling process, qualifying questions and telephone techniques.
Information Sheets
Information sheets can support a business model used during the training or provide word tracks for staff to use in front of customers.
Action Guides
Action guides can be used to record tips and techniques from the training and encourage back to work application.
Follow Up Guides
A weekly handout/email reinforces learning points and new behaviours with examples of how and when to use it.
GROW Model
This is a simple yet powerful tool we use to help managers develop and continuously review their performance.
Action Plan
A 90-day action plan has a practical template to support continuous improvement.
We are not just interested in what our participants know after our programs. For us, it is more important to find out what they do, to see how they can apply their learning on the job. That's why we employ evaluation tools such as:
Pre and Post Training Assessments
Online assessments before the program to assess the start point for development.
Online assessment post-training to assess the level of learning that has taken place.
Follow Up Coaching (face to face or telephone)
Coaching calls conducted two and four weeks after the program to monitor progress against action plans and maintain the motivation and focus for change.
Management Involvement
Pre and post-program guidelines for managers to help them:
- prepare their team members for training
- monitor, review and assess progress
- provide constructive feedback
- guide further development